Verified Customer Care Portal
Rescheduling & Cancellation / Refund Form
Official Verification by Operations & Finance Division โข PT. DMB SATRIA INDONESIA
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Official Rescheduling Regulations:
- Requests must be submitted at least 7 days before departure (< 7 days cannot be processed).
- Each booking invoice is entitled to a maximum of 1 (one) rescheduling request.
- Seasonal rate adjustments (High/Peak Season) will be billed via an Invoice Addon.
- In accordance with our Terms of Service, rescheduling is processed exclusively via this official web portal.
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Official Cancellation & Refund Regulations:
- More than 14 days before departure: 75% refund (25% retained for administration and slot deposit).
- 7 to 14 days before departure: 50% refund of total package price.
- Less than 7 days before departure: Non-refundable (0% refund).
- Refunds are processed to the customer bank account within 3โ7 business banking days following Finance approval.
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Terms & Conditions of dmbindonesia.id
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