Apakah saya bisa mengajukan reschedule atau refund lewat chat WhatsApp?

Tidak bisa. Seluruh permohonan reschedule dan refund wajib diajukan melalui formulir resmi pada website dmbindonesia.id agar tercatat dalam sistem keuangan dan log audit resmi.

Apakah saya bisa memesan paket wisata secara mendadak?

Anda dapat memesan paket wisata harian paling lambat 24 jam sebelum keberangkatan, selama kuota tiket dan armada kami masih tersedia.

Bagaimana jika saya terlambat tiba di titik kumpul penjemputan?

Anda wajib tiba tepat waktu sesuai jadwal pada tiket perjalanan. Keterlambatan sepihak yang mengganggu rombongan lain dapat dianggap sebagai pembatalan sepihak tanpa pengembalian dana.

Pesona Wisata Amazing Indonesia Traveling DMB Indonesia

gavel Unified Legal Guidelines & Statutory Compliance • PDP Law No. 27/2022

Terms and Conditions of Service dmbindonesia.id

The comprehensive official document governing tour bookings for Mount Bromo, Ijen Crater, and Labuan Bajo, trip rescheduling policies, cancellations & refunds, and guest personal data protection compliance of PT. DMB Satria Indonesia.

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Official Legal Entity

PT. DMB Satria Indonesia

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Business ID (NIB)

1710250097283

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Payment Gateway

Faspay 3D-S & Espay

policy

Privacy Protection

UU PDP No. 27/2022

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OFFICIAL NOTICE: Trip Rescheduling & Cancellation / Refund Submission Procedure

All applications for travel date modifications (rescheduling) or booking cancellations and refunds (cancellation & refund) CAN ONLY and WILL ONLY BE PROCESSED via the official web portal available at dmbindonesia.id. Requests conveyed via WhatsApp chat, social media direct messages, phone calls, or verbal communication to field crews/guides are strictly VOID and cannot be verified by operations or finance divisions of PT. DMB Satria Indonesia to uphold legal validity and bank audit integrity.

event_repeat Rescheduling Request Portal assignment_return Cancellation & Refund Request Portal help FAQ Help Hub

info Legally Binding Agreement

The dmbindonesia.id Terms of Service constitute a legally binding agreement upon booking tour packages with us. PT. DMB Satria Indonesia operates this platform professionally, delivering exceptional expeditions across East Java and Labuan Bajo.

By accessing our platform or completing a booking transaction, you agree to be bound by these terms. We strongly advise reviewing every clause carefully prior to checkout.

Service Portfolio

What Services Does PT. DMB Satria Indonesia Provide?

PT. DMB Satria Indonesia is an integrated travel service company operating nature expeditions, marine cruises, and tourism transport hire across three primary pillars for domestic and international guests:

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East Java Nature Tour Packages

Tour services include Mount Bromo sunrise jeep expeditions, Ijen Crater blue fire trekking, Tumpak Sewu Lumajang waterfall adventures, and Batu Malang educational heritage tours.

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Sailing Labuan Bajo

Komodo National Park marine voyages across 3 flexible options: Daily Open Trip, Luxury Sharing Cabin Liveaboard, and Private Charter of Phinisi Yachts & Speedboats.

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Executive Fleet Hire

Premium fleet rentals ranging from Toyota HiAce Commuter, HiAce Premio Luxury, Toyota Innova Zenix, to specialized 4x4 Bromo Hardtop Jeeps.

Transaction Flow

What is the Booking Procedure & Payment Terms?

Our standardized digital booking procedures govern the validation and locking of your tour slots:

payments 1. Down Payment Requirements (DP)

You are required to submit an initial down payment (30% to 50% depending on service category). Fleet slots, boat cabins, and guide assignments are confirmed and locked only after down payment verification.

hourglass_top 2. Full Payment Deadlines

Full balance settlement is required by the due date on your billing invoice (3 days prior for overland tours; 7 days prior for Phinisi sailing). Failure to settle within the deadline without notice empowers our system to release the reserved slots.

security 3. Official Payment Gateways & 3D-Secure Verification

Transactions are processed securely via Bank Indonesia licensed partners Faspay and Espay. Credit cards are secured with 3D-Secure and PCI-DSS certification via Faspay. Virtual accounts (BCA, BRI, Mandiri, BNI), instant QRIS, and e-wallets are settled via Espay with automated mutation reconciliation.

Rescheduling Policy

What is the Travel Rescheduling Policy?

Our rescheduling policy governs date modifications officially requested by customers. While we understand travel plans can shift unexpectedly, reasonable timelines are enforced to honor operational commitments with captains, drivers, hotels, and national park ticketing quotas:

rule Mandatory Online Web Form Submission

PRIMARY NOTICE: The rescheduling process CAN ONLY and WILL ONLY BE PROCESSED via the official form on the dmbindonesia.id website. Date modification requests sent through WhatsApp messages, social media DMs, phone calls, or informal notes to field guides will NOT BE PROCESSED and are deemed VOID in PT. DMB Satria Indonesia operational and accounting systems.

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Submission Deadline (At least 7 days prior): Reschedule requests must be submitted at least 7 days before the departure date shown on your billing invoice (>= 7 days). Date modifications cannot be accommodated with less than 7 days remaining (< 7 days).
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Maximum Allowed Requests: Each registered order code or billing invoice is eligible for a maximum of 1 (one) rescheduling request.
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Seasonal Surcharges (Invoice Addon): If your new departure falls within high/peak seasons (holiday seasons, religious festivities, or year-end), an Invoice Addon will be generated for the price difference and must be settled before confirmation. Lower-rate dates yield no cash refunds for the difference.
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Special Conditions & Exceptional Cases: Management of PT. DMB Satria Indonesia reserves the right to evaluate emergency date modifications under documented extenuating circumstances supported by authentic medical or legal evidence.

Need to Request a Trip Date Change (Reschedule)?

Click the button to access the official online rescheduling portal.

event_repeat Rescheduling Form

Cancellation & Refund

What is the Cancellation & Refund Policy?

Our cancellation and refund regulations establish the legal terms and reimbursement schedules for payments made to PT. DMB Satria Indonesia:

rule Mandatory Online Web Form Submission

PRIMARY NOTICE: The cancellation and refund procedure CAN ONLY and WILL ONLY BE PROCESSED via the official form on the dmbindonesia.id website. Cancellation notices via WhatsApp chat, Instagram/Facebook direct messages, phone calls, or unilateral on-site declarations are NOT recognized as official submissions and will not trigger financial reimbursements.

Refund Schedule & Percentage Matrix (Timeline Matrix):

Official Cancellation Notice Timing	Refund Amount Percentage	Operational Deduction Description
More than 14 days before departure (> 14 days)	75% of Total Package Price	25% deducted for order administration overheads and initial fleet/slot reservations.
7 to 14 days before departure (14 to 7 days)	50% of Total Package Price	50% deducted to compensate for blocked captain schedules, driver assignments, and lodging holds.
Less than 7 days before departure (< 7 days)	0% (Non-Refundable)	Non-refundable as national park permits (SIMAKSI), boat catering/fuel provisions, and vessel cabins are fully prepaid.

storm Force Majeure & Natural Calamities

If destinations are officially closed due to volcanic eruptions (Bromo/Semeru), hazardous volcanic gases at Ijen, or extreme wave sailing bans issued by KSOP Labuan Bajo, payments are refunded less printed ticket fees, or seamlessly transferred to a zero-penalty reschedule.

account_balance Banking Reimbursement Procedure

Refunds are transferred directly to the origin bank account within 3 to 7 business banking days (Monday–Friday) after documents are verified and authorized by PT. DMB Satria Indonesia Finance Division.

Need to Submit a Tour Cancellation & Refund Request?

Submit your request through our official online cancellation & refund form.

assignment_return Cancellation & Refund Form

Consumer Data Protection

What is the Privacy & Data Protection Policy?

The dmbindonesia.id privacy policy embodies PT. DMB Satria Indonesia compliance with Indonesian Personal Data Protection Act (Law No. 27/2022) and international privacy standards:

badge 1. Types of Data Collected

Booker & Traveler Identification: Legal full names and passport/ID numbers for passenger manifests and National Park conservation permits.
Contact Channels: Active email and WhatsApp number for sending formal quotations, invoices, and coordinating arrivals.
Financial Details: Destination bank account details when submitting an official refund claim.

hub 2. Purposes of Data Processing

Issuance of standardized quotations and accounting-compliant tax billing invoices.
Registering harbormaster manifests with KSOP Labuan Bajo and national park entry permits with the Ministry of Environment and Forestry (KLHK).
Automated payment clearance and reconciliation via Bank Indonesia licensed payment gateways Faspay and Espay.

share 3. Disclosure to Official Third Parties

Your personal data will NEVER be sold, rented, or traded to any third party for commercial marketing. Information is transferred securely and strictly to:

Bromo Tengger Semeru National Park Board (TNBTS) and Komodo National Park Board (BTNK) for conservation entrance licenses.
Port Authority Harbormaster Office (KSOP) of Labuan Bajo for maritime Sailing Clearance Approvals (SPB).
Banking partners and certified payment gateway providers (Faspay & Espay) for transaction authorization.

privacy_tip 4. Data Subject Rights (Articles 5–13, PDP Law)

As a data subject, you hold full legal rights to request copies of your records, rectify inaccurate data, or demand account erasure following fulfillment of statutory obligations. Submit formal requests to contact@dmbindonesia.id.

Health & Outdoor Safety

What is the Health & Safety Policy for Guests?

Our health and safety regulations outline physical guidelines to minimize risks during outdoor nature adventures. Expeditions such as Mount Bromo craters, Ijen trekking, and Tumpak Sewu canyon descents require sound physical fitness:

Personal Medical Readiness

We do not impose rigid age limits. However, travelers over 55 are strongly advised to undergo health assessments before departure. Guests with acute asthma, heart conditions, hypertension, or chronic ailments must carry an official medical fitness clearance.

Physical Injuries & First Aid Protocols

Guests must heed all instructions from our licensed tour guides and leaders. If injuries occur from personal negligence or disregarding safety briefings, subsequent medical expenses remain personal responsibility. Our field team is responsible for first aid (P3K) and emergency evacuation coordination to medical clinics.

Travel Insurance Coverage

Official destination entrance tickets include standard conservation area insurance regulated by the Ministry of Environment and Forestry (KLHK). For comprehensive umbrella coverage across your entire expedition, DMB Indonesia is pleased to arrange third-party travel insurance.

Visual Media & Intellectual Property

What Governs Documentation Copyright & Media Content?

Visual media regulations govern footage captured during tours. On packages featuring complimentary documentation (drones, mirrorless cameras, or GoPros), raw and processed photo/video assets remain the intellectual property of PT. DMB Satria Indonesia.

photo_camera Promotional Use Notice & Written Opt-Out

We reserve the right to utilize footage for promotions, social channels, and web galleries. Should you or group members object to publication, a formal written opt-out must be delivered prior to departure. Objections raised post-publication impose no obligation to retract published media and waive legal claims.

Corporate Identity

Contact Our Official Operations Office

For inquiries regarding these Terms & Conditions, please contact our registered operating offices:

Official Legal Entity

PT. DMB Satria Indonesia

SK Kemenkumham: AHU-018071.AH.01.30

Head Office Address

PRA Residence B13 Tambakasri, Malang

Jawa Timur, Indonesia

Official Email

contact@dmbindonesia.id

Official Customer Care WhatsApp

+62 812-4929-3400

Quick Clarifications

Frequently Asked Questions (FAQ)

help Can I request a reschedule or refund directly via WhatsApp chat?

No. All reschedule and refund requests must be formally submitted through the verified web portal at dmbindonesia.id to be logged in our official banking and audit logs.

help Can I make a last-minute booking for tour packages?

You can book day tours up to 24 hours prior to departure, subject to national park permit availability and fleet capacity.

help What happens if I arrive late at the designated pick-up meeting point?

You must arrive promptly as scheduled on your travel voucher. Unilateral delays that disrupt other passengers may be treated as a no-show cancellation without refund.

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